Terms and Conditions

Effective Date: June 1, 2024

Last Updated: June 1, 2024

Welcome to Chiventis! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

Chiventis provides digital services, including airtime, data, utility tokens vending and payments for cable TV subscriptions. These terms govern your use of Chiventis’s website, applications, and services.

2. Use of Services

You agree to provide accurate and complete information when creating an account and using our services.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Digital Products

Chiventis only offers digital products such as airtime, data, utility tokens and cable TV subscriptions.
Digital products are delivered electronically, and there are no physical items to ship or return.

4. Payments

Payments for our services must be made through the provided payment methods.
You agree to pay all charges associated with your use of our services.

5. Refund Policy

Eligibility: Refunds are only available for digital products that have not been used or redeemed.
Process: To request a refund, contact our customer support via email within 14 days of the transaction. Provide your transaction details and reason for the refund.
Approval: Refunds are at the discretion of Chiventis and will be processed within 7-14 business days if approved.
Method: Refunds will be credited to the original payment method used for the purchase, unless otherwise explicitly requested by the customer and approved internally by Chiventis.
Exceptions: Refunds are not available for transactions that have already been completed and delivered.

6. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

7. Changes to Terms

We may update these terms from time to time. Any changes will be posted on our website with the effective date.

8. Contact Information

For any questions or concerns regarding these terms, please visit our Contact Page.