Refund Policy

Effective Date: June 1, 2024

Last Updated: June 1, 2024

At Chiventis, we strive to ensure customer satisfaction with our digital products. Please review our refund policy below:

Eligibility for Refunds

• Refunds are only available for digital products (airtime, data, electricity tokens, cable TV subscriptions) that have not been used or redeemed.
• Refund requests must be made within 14 days of the transaction.

How to Request a Refund

Contact our customer support team via our Contact Page with your transaction details and reason for the refund.

Our support team will review your request and determine eligibility.

Processing Refunds

• Approved refunds will be processed within 7-14 business days.
• Refunds will be credited to the original payment method used for the purchase,unless otherwise explicitly requested by the customer and approved internally by Chiventis.

Exceptions

• Refunds are not available for transactions that have been completed and delivered.
• We reserve the right to deny refund requests if we believe there is evidence of fraud, abuse, or other malicious activity.

Contact Information

For any questions or concerns regarding refunds, please contact via channels listed on our Contact Page.